ye9 Privacy Policy

The ye9 platform handles personal information of players in Myanmar with great respect and responsibility. This privacy policy is a legal document that clearly explains how your data is collected, for what purposes it is used, how it is protected, and under what circumstances it is shared with third parties.

By using ye9's services, you are considered to have accepted the data handling terms set out in this policy. If you do not agree with any part of this policy, please contact our support team before continuing to use our services.

1.1 Information You Provide Directly

When you register an account, make deposits or withdrawals, and carry out transactions, we collect the following information—

• Full name (must match bank records)
• Date of birth (for age verification)
• Contact phone number
• Email address
• KBZPay, Wave Money, AYA Pay, or CB Pay number
• Bank account details (account used for transfers)

1.2 Automatically Collected Information

When you use the ye9 website or services, we also collect general technical data—

• IP address and network connection data
• Browser type and version used to access the site
• Pages visited and time spent on the site
• Cookies and similar tracking technologies
• Game history and financial transaction records

1.3 Data Received from Third-Party Services

We may also receive data from third-party payment service providers in connection with legally required activities such as payment verification or responsible gambling checks.

2.1 Account Management and Service Delivery

We use the data you provide to create and access your personal account, process deposits and withdrawals, and deliver our services. Accurate data is essential for each financial transaction to be processed correctly.

2.2 Security Checks and Fraud Prevention

We use the data we collect to protect players' account security and guard against financial fraud. This data also plays a key role in detecting suspicious activity.

2.3 Ensuring Lawful Operations

We carry out data verification to confirm that users are 21+ and to ensure compliance with responsible gambling policies.

2.4 Improving Customer Relations

We analyse usage data to improve our services. We also use data to anticipate offers that match players' preferences.

2.5 Legal Compliance

Records are maintained to meet financial regulatory requirements and to cooperate in legal proceedings where required.

3.1 Payment Service Providers

Financial data must be shared with KBZPay, Wave Money, AYA Pay, and CB Pay to process deposits and withdrawals. This is strictly limited to payment processing purposes.

3.2 Technology Service Providers

We share data with our trusted server partners for server management, software services, and communication services. These partners are required to strictly follow our data protection agreement.

3.3 Legally Required Disclosures

Your data will only be disclosed when legally required in connection with legal proceedings, litigation, or related matters, and we will notify you in advance wherever possible.

3.4 Other Cases

Beyond the cases described above, we commit to never selling, renting, or sharing your personal information with third parties without your prior consent.

4.1 Types of Cookies

We use the following types of cookies—

• Essential Cookies: Required for managing login sessions and performing security checks
• Functional Cookies: Used to save language preferences, favourite games, and personalised settings
• Analytics Cookies: Used to understand site browsing patterns and improve our services

4.2 Cookie Controls

You can block cookies in your browser settings, but please note that some services may not function properly as a result. Only essential cookies are strictly required; the rest can be adjusted to your preference.

5.1 Encryption and Protection

The ye9 platform uses SSL encryption to protect every data transfer. Our servers are secured with firewalls and access controls to prevent unauthorised access.

5.2 Access Restrictions

Only staff who directly need your data to carry out their duties can access it, and all access is logged. Staff are required to attend data protection training regularly.

5.3 In the Event of a Data Breach

If an incident occurs that could compromise the security of your data, we will notify affected players as quickly as possible and take immediate steps to limit any damage.

Data is retained throughout the period of service and after account closure until the legally required retention period expires. Financial records will be kept in accordance with legal requirements, and data whose purpose has been fulfilled will be securely deleted.

7.1 Right of Access

You may ask us what data we hold about you and request a copy of it.

7.2 Right to Rectification

You may request correction of any data that is inaccurate or incomplete. Because data accuracy is important in financial transactions, please notify us immediately if any changes occur.

7.3 Right to Erasure

After the service ends, you may request deletion of data that no longer needs to be retained by law. Please note, however, that data we are legally required to keep cannot be deleted.

7.4 Right to Restriction

You may request that certain data processing be restricted. Please understand, however, that if you restrict data that is essential for providing the service, your access to those services may be affected.

7.5 Contact

To exercise any of the rights above, you can reach us at [email protected]. We will respond 24/7.

ye9 services are intended for players aged 21+ only. We do not knowingly collect personal data from anyone under 21. If someone under 21 has accessed our service and we become aware of it, that player's data will be deleted immediately and their account will be closed.

We may update this Privacy Policy from time to time. If significant changes are made, you will be notified when you log in, and continued use after the changes takes effect will be treated as acceptance of the new policy. Please review this policy regularly.

If you have questions about this policy or wish to exercise your privacy rights, please contact our customer support team—

• Live Chat: Available 24/7 via Live Chat on the website
• Email: [email protected]

We provide support in Myanmar language 24 hours a day, 7 days a week.