Official Document

ye9 Terms & Conditions

This page sets out the full policies for using the ye9 platform, covering account registration, deposits and withdrawals, claiming bonuses, and responsible gaming.

Last updated: 30 October 2026

These Terms & Conditions ("Terms") form a legally binding agreement between the ye9 platform ("we", "the service") and the players who use it ("you", "user"). By accessing the ye9 website, opening an account, or using the service in any way, you confirm that you have read and fully agree to these Terms.

If you do not agree to these Terms, you must not use our service. If you have any questions, you can contact us 24/7 via live chat.

1. General Agreement

Purpose of the Service

ye9 is the place for players in Myanmar to enjoy football betting, Live Casino, Slots and 2D lottery services. This platform only offers games that we have authorised. By using our services, you agree to play under these terms and conditions.

Language and Validity

These terms and conditions are written in Burmese and the Burmese version is the official version. In the event of any language discrepancy, the Burmese version shall be the sole reference.

2. Account Registration and User Eligibility

Age Restriction

You must be 21+ to use ye9 services. Anyone under the age of 21 is not permitted to use the services or open an account. We may request age verification for any account we find suspicious, and accounts that do not meet the requirement will be suspended.

One Account Per Person Policy

Each player may only hold one account at a time. Opening a second account using the same personal details (name, phone number, payment bank account) is strictly prohibited. If a violation is found, those accounts and any balances in them may be terminated.

Accurate Information Required

You must provide only accurate and complete personal information when registering an account. We cannot be responsible for any issues arising from accounts opened with false or concealed information.

3. Account Security and Responsibility

You are personally responsible for keeping your account login details (username and password) secure. Do not share them with anyone. All bets, deposits and withdrawals made from your account are your own responsibility.

If you notice any unauthorised access to your account, you must notify us immediately via live chat. We cannot be held responsible for any losses that occur before you notify us.

4. Deposit Policy

Payment Methods

ye9 accepts the following payment methods:

  • KBZPay
  • Wave Money
  • AYA Pay
  • CB Pay

Deposits can only be made through our designated payment methods. We cannot accept third-party transfers or payments from sources unknown to us.

Minimum Deposit Amount

The minimum deposit per transaction is 20,000 Ks. Amounts below this cannot be accepted. Once your deposit is confirmed on our end, it will appear in your account almost immediately.

Note: If you have any deposit issues, please contact our 24/7 live chat. Refunds will be processed in accordance with these terms and conditions, and refunds during a bonus period may be restricted.

5. Withdrawal Policy

Basic Withdrawal Rules

A minimum balance of 20,000 Ks is required to make a withdrawal. We aim to process withdrawal requests within 1 hour. Once payment is made, it will be sent to your payment account (KBZPay, Wave Money, AYA Pay, CB Pay).

Withdrawal Verification

The KBZPay / Wave Money / AYA Pay / CB Pay account used for withdrawal must be the player's own account. Transfers to third-party accounts are not permitted. We may conduct checks on any withdrawal, and processing may be delayed during the verification period.

Withdrawals Not Available Until Bonus Wagering is Complete

Players who have received a bonus will not be able to make a withdrawal until the specified wagering requirement has been met. The wagering requirement for the Welcome Bonus is bonus amount × 15 (see below).

6. Bonus and Promotion Terms

Welcome Bonus Eligibility

Players making their first deposit at ye9 can receive a 120% Welcome Bonus — 120% of the deposit amount (up to 300,000 Ks). This bonus can only be claimed on the day of deposit, and there may be a time limit after which the bonus expires before we process it.

Wagering Requirement

After receiving the Welcome Bonus, you must wager bonus amount × 15 before winnings from the bonus can be withdrawn.

Example 1: Deposit 20,000 Ks → Bonus 24,000 Ks → Total balance 44,000 Ks → Wagering 24,000 × 15 = 360,000 Ks
Example 2: Deposit 520,000 Ks → Bonus 300,000 Ks → Total balance 820,000 Ks → Wagering 300,000 × 15 = 4,500,000 Ks

Bonus Terms & Conditions

  • Each bonus can only be claimed once
  • Bonus funds cannot be withdrawn directly — they must be wagered first before withdrawal
  • Wagering completed through methods we do not allow (arbitrage betting, fully opposing hedge bets) will not count toward wagering requirements
  • If we find that a bonus was claimed through misuse, the bonus may be voided

VIP Cashback Policy

Players who reach ye9 VIP tiers (Bronze, Silver, Gold, Platinum) can receive the following weekly cashback rewards:

  • Bronze: up to 0.4% cashback per week
  • Silver: up to 0.8% cashback per week
  • Gold: up to 1.1% cashback per week
  • Platinum: up to 1.5% cashback per week

VIP tier upgrades depend on a player's regular playing pattern and duration of play. Our decision on VIP tier assignment is final.

7. Betting Rules

Game Outcomes

Results of slots, Baccarat, Roulette, Dragon Tiger, Shan Koe Mee, 2D/3D lottery, Crash Game and football betting are determined by a Random Number Generator (RNG) or live broadcast. Our decisions are final and cannot be appealed further.

Technical Issues

If a technical fault occurs during gameplay (connection loss, software error), we will handle it through our standard resolution process and cannot be held responsible for losses that occur during that time. Completed bets cannot be changed.

Bet Refunds

Once a valid game round is complete, its result cannot be changed. However, if a technical fault on our side affected a game round, we can review and resolve it.

8. Prohibited Activities and Restrictions

The following actions are strictly prohibited:

  • Money laundering or processing funds through illegal channels
  • Attempting to hack the platform or exploiting software vulnerabilities
  • Using automated software (bots, scripts) to play
  • Deliberately placing opposing bets to abuse bonuses
  • Harassing other players or misusing the platform
  • Gambling on behalf of anyone under 21, or allowing anyone under 21 to access the platform

If a breach of these restrictions is found, the account may be closed immediately without notice and any remaining balance may be confiscated.

9. Account Closure and Suspension

Closure by the Player

A player may voluntarily close their account — particularly for responsible gambling purposes. While the account is closed, access to play will not be available. To reopen the account, contact us via live chat.

Suspension by Us

We may suspend the account of any player who breaches these terms without prior notice. If an account is suspended due to a breach, any remaining bonus balance will be forfeited and only deposited funds will be reviewed and considered.

10. Personal Data Protection

We protect your personal data using SSL encryption and strong security systems. Full details on how your personal data is collected and used can be found in our Privacy Policy.

The reasons and methods by which we may share personal data with third-party partners are also set out on that policy page. By continuing to use the platform, you are considered to have agreed to the Privacy Policy.

11. Limitation of Liability

ye9 makes every effort to provide services as reliably as possible, but is not responsible for the following:

  • Losses arising from a player's own betting activity
  • Health, relationship or financial problems arising from excessive play by a player
  • Losses caused by connection faults or internet outages
  • Losses caused by incorrect information submitted by the player themselves

If we are found to be liable, the amount of that liability cannot exceed the total amount you have deposited.

12. Changes to Terms

ye9 may update these terms at any time. Changes will be posted on this page and the "Last Updated" date will be revised.

Continuing to use the platform after any changes means you accept the updated terms. Players who have not logged in for a while are encouraged to re-read these terms each time they return.

Questions or comments about these terms can be sent to [email protected] or via live chat 24/7.

Questions about the terms

You must be 21+ to use ye9 services. Anyone under 21 is not allowed to access or play by any means. We may ask you to verify your age at any time.

No. Each player is allowed only one account at a time. Opening a second account using the same personal details (name, phone number, or payment account) is strictly prohibited, and any such accounts may be suspended.

The wagering requirement means you must wager the bonus amount × 15 before you can withdraw any winnings from that bonus. For example — if you deposit 20,000 Ks and receive a 24,000 Ks bonus, you must complete 360,000 Ks in wagers before withdrawing bonus winnings.

We aim to process all withdrawal requests within 1 hour. Funds will arrive in your KBZPay, Wave Money, AYA Pay, or CB Pay account. If verification is needed it may take longer, and our live chat team will keep you informed.

The minimum amount for both deposits and withdrawals is 20,000 Ks. Transactions below this amount cannot be processed.

No. The KBZPay / Wave Money / AYA Pay / CB Pay account used for withdrawals must be registered in the player's own name. We do not support transfers to third-party accounts.

Depending on the violation, we may cancel bonuses, suspend your account, or close it and forfeit any remaining bonus balance. Serious violations such as money laundering may be referred to the relevant authorities.

If you want to temporarily or permanently close your account, contact us 24/7 via live chat to request it. Visit our Responsible Gaming page to learn more about responsible gaming.